erek31 Platform Privacy Notice

What data we collect at erek31

We collect data in several categories. First, registration data: when you open an erek31 account, we require your full name, email address, date of birth, and chosen password. Second, verification data: before your first withdrawal, we collect a copy of your government-issued photo ID and proof of current address. Third, payment data: when you deposit or withdraw, we collect information about your payment method — your e-wallet account, bank account number, or QRIS identifier. We do not store your full payment card details; our payment partners handle this securely.

Fourth, activity data: we log every game you play, every bet you place, every deposit and withdrawal, and when you access your erek31 account. We also record your IP address, device type, and browser information. Fifth, communication data: if you contact our support team, we keep records of your inquiries, our responses, and any dispute resolution activities. Finally, optional data: if you provide additional information (phone number, alternative address, preferred language), we collect that too.

Data collected for each section of erek31

• Live-dealer tables: We log your table history, stakes, wins, and losses; we also record video from live tables.
• Sportsbook: We track your betting history on Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
• Slot games: We record your spins, stake amounts, and results for Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
• Payments: We record every e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer via local payment, online payment, e-wallet, or mobile banking.

How we use your data

We use your data to operate erek31. We verify your identity to comply with financial regulations and prevent fraud. We process your payments to move funds between your payment method and your erek31 account. We operate and maintain our games, and we log your activity to produce accurate game results, calculate your winnings and losses, and provide you with transaction history.

We also use your data for support and security. If you contact us with a question or problem, we review your account history and data to help you. If we detect suspicious activity, we investigate using your data. We may contact you via email or phone if we need to verify information or alert you to suspicious activity on your account.

We collect data only to serve you fairly and securely. We do not use your data for marketing or sell it to third parties.

Third-party processors and data sharing

We work with trusted service providers who help us operate erek31. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive payment information necessary to process your deposits and withdrawals. Cloud hosting providers store our servers and databases. Email services send our notifications to you. Verification services help us confirm your identity using your ID and address documents.

Each processor has its own privacy policy and security practices. We ensure our processors meet security standards before we share any data with them. We do not share your data with processors unless necessary for your transactions or account security. We never sell your data to marketing companies, data brokers, or third parties unrelated to your gaming experience on erek31.

Payment processors

Receive payment info only; each has its own privacy policy aligned with financial regulations.

Cloud hosting

Our servers may sit outside Indonesia; encrypted data is transmitted securely across borders.

Support and analytics

We use tools to track site performance and help respond to support requests; no external marketing data sales.

Legal requests

We may disclose data if required by law, a court order, or government authority; we notify you when possible.

How long we keep your data

We keep your account data as long as your erek31 account is active. Once you close your account, we retain your data for seven years to comply with financial record-keeping regulations. After seven years, we delete or anonymize your personal information unless we are required by law to keep it longer.

Your transaction history (deposits, withdrawals, game results) is retained for the full seven-year period. We retain this history to support dispute resolution, account verification for subsequent inquiries, and regulatory compliance. Your game logs are retained for at least one year so you can review past sessions; after that, logs may be compressed or archived.

Cookies and tracking at erek31

We use cookies and similar technologies to remember your login session, track which games you've played, and remember your language and display preferences. Cookies help us detect fraud and improve your experience. Cookies do not contain your payment information or sensitive personal data.

You can manage cookie settings in your browser. If you disable cookies, some erek31 features may not work properly — for example, you may be logged out frequently, or your preferences may not be remembered. We do not use cookies for external advertising or marketing tracking.

Your rights regarding your erek31 data

You have the following rights regarding your personal data on erek31:

• Access: You can request a copy of all personal data we hold about you. Contact our support team and we'll provide it within 30 days.
• Correction: If your data is inaccurate, you can request correction. Log into your account and update your profile, or contact support.
• Deletion: You can request deletion of your account and personal data. We delete data according to our retention policy (see above). Some data may be retained for legal or regulatory reasons.
• Portability: You can request your data in a portable format suitable for transfer to another service. We provide this within 30 days of your request.

Data security at erek31

We protect your data using encryption, secure passwords, multi-factor authentication options, and restricted access controls. Our servers are protected by firewalls and intrusion detection. Only erek31 staff with verified need can access your personal information. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

While we undertake to protect your data, no system is non-specific info secure. If we become aware of a data breach or unauthorized access to your information, we notify you by email within 72 hours and provide information about what data was compromised and what steps you can take to protect yourself.

Cross-border data transfer

Your data may be transferred to servers or processors located outside Indonesia. When we transfer data internationally, we use encryption and standard contractual clauses to protect your information. By using erek31, you consent to this cross-border transfer. If you have concerns about international data transfer, contact our support team.

Children and minors

erek31 is not designed for minors, and we do not intentionally collect data from anyone under the legal age of majority in their jurisdiction. If we become aware that a minor has created an account, we close it immediately and delete their data. If you believe a minor has accessed erek31, contact our support team urgently.

Contact us about privacy

If you have questions about our privacy practices, concerns about how we use your data, or wish to exercise your rights (access, correction, deletion, portability), contact our support team via live chat, email, or in-app help. We respond to all privacy inquiries within 30 days. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local team can assist you in English and Indonesian.

Changes to this privacy notice

We may update this privacy notice to reflect changes in our practices or legal requirements. We notify you of material changes by email or in-app notification at least 30 days before the change takes effect. Your continued use of erek31 after the notification period constitutes acceptance of the updated privacy notice. If you do not agree with the changes, you may close your account.

Final note

We are committed to protecting your privacy while we operate erek31. Our data practices comply with financial regulations, consumer protection laws, and privacy standards applicable in the jurisdictions where we provide services. Thank you for trusting us with your personal information.

For a detailed privacy inquiry or to report a data concern, reach out to our team. We are here to help and to ensure your data remains secure throughout your membership on erek31.